Transparency Policy of Otsimo Support

Otsimo prioritizes transparency in every aspect of its operations. To this end, we decided to share with you our transparency policy regarding support. Since we are a small team with no dedicated support department, we sectioned the support…

Otsimo Special Education for Down Syndrome (Trisomy 21)

From the reviews and feedback we received, we can confidently say that Otsimo | Special Education is often preferred by parents and therapists to support the education of children with Down Syndrome. This article will give you practical…

Otsimo Special Education for Dyscalculia

Dyscalculia, often referred to as math dyslexia, is a specific learning disability affecting the ability to understand numbers and perform mathematical operations. Individuals with dyscalculia may find themselves asking, “Why am I so bad at…

How can I learn my current subscription plan and change it?

You can use your phone to check subscriptions. To see details about your subscription status, your subscription needs to be active. If it is active then you can go to the settings on your phone. Where is your subscription purchased from? It…

Can I contact you?

If I have any problems, can I contact you? Of course! We are always here for you! Feel free to contact us anytime and anywhere. If you have any problem or just want to get in touch with us for a reason, don’t hesitate to send us an email at…

How long does it take to get a refund from Google Play Store?

Note: App developers are not eligible to issue a refund for you or on your behalf. Otsimo has a 2-day refund policy. After your purchase, you have two days to try our apps and decide if it suits your needs. If you are in two days period (in…

Getting a Refund from Apple App Store/iTunes

Note: App developers are not eligible to issue a refund for you or on your behalf. Otsimo has a 2-day refund policy. After your purchase, you have two days to try our apps and decide if it suits your needs. If you are in two days period (in…

How can I get an itemized receipt or invoice?

You will receive a receipt with every app purchase you do. This process has no difference with the one which happens in an actual store. How to receive a recipt: If your subscription is purchased through Apple’s iTunes, check to view your…

How can I cancel or turn off the auto-renewal of my subscription?

To cancel auto-renewal of your Otsimo subscription, you need to follow the steps below, and the premium content is still available to you, until the expiration date of your subscription. Steps you need to follow to end your subscription’s…

Does Otsimo offer refunds?

Otsimo has a 2-day refund policy. After your purchase, you have two days to try our apps and decide if they suit your needs. If you are in two days period (in other words, eligible for a refund), you can get your refund through the payment…